JB’S WEAR DIRECT
Frequently Asked Questions
Contact.
Shipping.
Standard shipping:
- Free shipping for order over AUD$150
- Flat shipping $9.95 for order under AUD $150
Express shipping:
- Express shipping cost are based and calculated on real package weight, size, and your post code. Please contact us after you make order at services@jbsweardirect.com.au
International shipping:
- For International shipping please contact us for a quote at services@jbsweardirect.com.au
We send all orders via Australia post, Courier Please and Direct Freight. It depends on size of package and your location factors as to which carrier is used for your order.
Yes, we’ll send email notification to you when your order is ready to pick up. Stock pick up will be available from Monday to Friday 9am to 4pm in Alexandria NSW warehouse. The person who collects the order needs to show order confirmation receipt with order number and details. If you prefer other time to pick up, please email to services@jbsweardirect.com.au to make arrangement.
Returns & Exchanges.
You can return your order if change of mind or size doesn’t fit. Jb’s wear direct offers 60 days returns policy for an exchange or full refund.
If you wish to return an item because you have changed your mind or size doesn’t fit.
- Your items must be unused, in original condition with all tags attached and returned in the original packaging.
- The following items cannot be returned or exchanged: Free gift, underwear, socks and accessories.
- You need to send items back to us by yourself and shipping cost will be incurred.
- We’ll impose a 10% restocking fee of the product value.
- The original shipping cost will not be refunded for your return.
If you would like to exchange for a different size or colour, we recommend return your original order or items and place a new order, to avoid exchange items selling out.
If you receive an item which is damaged, defective, not of acceptable quality, does not match its description or incorrection item, you may be entitled to a replacement, refund, or repair of the item.
In the rare circumstance that your item has a defect, please send it back to us and the goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty, you will receive a replacement or a full refund excluding the shipping cost. This may take longer than 7-10 days as a third party may be involved in the assessment process.
If you still want the order and they’re still in stock, please order them through our website as normal.
Payment.
You can pay for your order with Visa, Mastercard, and Paypal. We also offer Afterpay and Zippay, which is just like lay-by, but better! Your purchase will be charged when you complete your order. If you have paid by Paypal or Credit Card, the payment will be taken as you complete the purchase.
The refund will be processed within 7-10 days of receiving your returned item. It will get back to your original payment account, it will be refunded within 1-2 working days for Aferpay, 1-5 working days for Paypal, 7-14 working days for Card Payment.
Yes, you can pay via EFT over online Internet banking, or deposit into our bank account at your local branch.
Please email to services@jbsweardirect.com.au for bank details.
Please make your Surname and Order number as reference for your online payment.
General Questions.
Yes, you can cancel a paid order.
If your order has not been shipped out, you can cancel this order by contacting our Customer Service for assistance.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please contact our customer service for help if you do not want the order. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
Hi, please not worry. Normally, you will receive the confirmation email within 24 hours after payment completed.
We also recommend you check “Junk or Spam mail folder” as well.
Yes! You’ll receive an email with a tracking number and a link in 24 hours, after your order is shipped from our warehouse. You can track the delivery status of your order online with Australia post, Courier Please or Direct Freight.
If you did not receive shipping confirmation email:
- Please visit “My accounts> Orders” to check the order status.
- Please check if you log in the account, email is sent to the registered email address.
- Please check your junk emails and if your email address shielded our email.
Size Measurement Guide.
Please Note:
- Availability and specifications of items may change. Please check with your JB’s wear supplier or sales executive about the availability of items and any changes to specifications before ordering.
- Due to differences in computer viewing/printing quality, the colour shown here may vary from the colour of the actual product.
- Due to the nature of the goods and services, reasonable tolerances and variations in the styles,
quality, sizes, finishes, weight, measurements, fabrics, materials, designs, patterns, shades,
tints, colours, shrinkage and other specifications of the goods and services may occur. - Customers are encouraged to obtain samples of goods and services before each order as tolerances and variations may also occur between orders.
Reasonable tolerances and variations in styles, colours, finishes, sizes, measurements, weights and other specifications may occur.
In line with generally accepted industry practices, a 5% tolerance in sizes, measurements and weights should be allowed for when placing your order.
